Cox Communications is one of the largest cable providers in the US (the third, to be precise). Besides their Contour cable TV service, Cox also specializes in telephone and Internet.

Getting a feel for Cox deals can be pretty tricky since the presentation on their website is geared towards selling you the more expensive “smart” plans. I’ve peeled through the layers of fine print to find the plans that are good for those of us who are more concerned with the price than all the bells and whistles.

Overall, the bundled plans offer the best value here:

All current TV bundle plans

PlanPriceTV PlanSpeedPhone
Cox Bronze Bundle with Phone$89.99Contour TV100/10mbps
Cox Gold Bundle with Phone$129.99Contour TV Ultimate300/30mbps
Cox Silver Bundle with Phone$109.99Contour TV300/30mbps
Cox Silver Bundle with Gigablast and Phone$129.99Contour TV1,000/35mbps
$79.99Contour Flex TV100/10mbps
$49.99Contour Flex TV30/3.0mbps
$69.99Contour Flex TV100/10mbps
$89.99Contour Flex TV300/30mbps

All current Internet-only “cord cutter” plans

PlanPriceSpeed
Cox Internet Essential$39.9930/3.0mbps
Cox Internet Starter 10$19.9910/1.0mbps
Cox Internet Gigablast$119.991,000/35mbps
Cox Internet Preferred 100$59.99100/10mbps
Cox Internet Ultimate$79.99300/30mbps
Cox Business Internet - 10$135.0010/2.0mbps
Cox Business Internet - 25$170.0025/5.0mbps
Cox Business Internet - 100$145.00100/20mbps
Cox Business Internet - 50$95.0050/10mbps

Installation, Setup, and Usage for Cox Communications TV Plans

A cox installation vehicle.
Plan to spend the better part of the afternoon at home for installation, if you’re setting up multiple TVs. Image via Mike Mozart/Flickr

When you call to sign up, the rep will ask for your street address, suite/apartment, and zip code. If everything is okay, you can move on with your order and even customize it once more before checking out.

If Cox doesn’t offer services in your area, they’ll just let you know, and depending on which call center you get routed to, might even offer an alternative provider.

You can also give them a call or chat with their reps online. Though, I advise sticking with calling, as many of Cox’s customers have complained about the provider’s online support and help.

Installing Cox and Contour service

A few things to keep in mind about installation:

  • Someone who is 18 years or older will have to be present during the installation. They’ll need to make decisions about where the equipment will be placed.
  • The technician will most likely spend a lot of time inspecting your residential wiring.
  • Make sure that all your TVs and entertainment centers are near reachable outlets and a few feet away from the walls. In case new outlets must be installed, be sure to let the technician know before he/she gets to work.
  • If possible, ask the technician to verify that the equipment works after the installation, and demonstrate how to use it.
  • It’s best to take the whole day off on the day of the installation appointment.

Equipment

An ethernet switch in home networking setup.
Home networking can quickly get complex when you have multiple TVs and devices to the mix. My advice: get a professional installation and ask the techie to check your network before leaving. Image via pxhere
Cox has a few hardware items associated with their service. Namely:

  • DVRs
  • HD Receivers
  • Modems
  • CableCARDs

Cox Cable DVRs

Cox DVRs include two options:

  • Contour Record 2 HD-DVR – Enjoy HD quality, pause/rewind/record live TV, record two shows simultaneously, take advantage of Contour perks, and get 200 hours of storage. You can get your whole home connected only if you pair it up with Contour Record 6 HD-DVR.
  • Contour Record 6 HD-DVR – Enjoy HD quality, pause/rewind/record live TV, record six shows simultaneously, take advantage of Contour perks, get 1,000 hours of storage, and enjoy the fact that your whole home is connected.

HD Receivers

Receivers make it possible to receive all your channels alongside their HD versions, including your local programming. Cox offers two options:

  • mini box – Enjoy HD, a straightforward self-install, and take advantage of the on-screen guide, parental controls, and HD programming for HDTV. Overall, the mini box is a good option for additional rooms.
  • Contour HD Receiver – Enjoy HD, and also get free HD channels with all your TV packages, including local programming. Additionally, you can enjoy Contour perks for an additional monthly cost, and ensure your whole home is connected if you pair the HD receiver up with the Contour Record 6 HD-DVR.

Modems

Cox is well-known for providing consumers with two-in-one modems. Basically, they act as both a modem and a router. Cox provides DOCSIS 3.0 and 3.1 modems.

If you get the Panoramic WiFi Modem, you can also add the Panoramic Wireless Extender. It enhances your Internet connection, features a dual band, and is ideal if you have multiple Internet users in your home.

CableCARDs

If you already have a set-top box, a TV receiver, or a DVR, you can pair them up with a Cox CableCARD.

What is a CableCARD?

While the CableCARD has limited functionality, it can provide you with the cable experience you want.

How to Save on Equipment

If you’re getting Internet services besides TV, you can try using your own cable modem if Cox supports it. This way, you won’t have to deal with renting fees (approximately $9,99/month). If you don’t have a modem, you can actually buy one from Cox. Depending on the model, it can cost you either around $149,99 or $179,99. In the long run, you’ll definitely get your money’s worth.

At the same time, I advise you buy your own DVR instead of renting from Cox if you can. That’s because Cox’s DVR fees are very steep (around $21,49/month and $28,51/month), and the DVRs are not really that impressive.

Here are some DVRs that are compatible with Cox.

A piggy bank on a table.
Image via Pixabay

If you’re not getting a bundle that comes with a free installation, I recommend trying a self-install. Installation fees can start at around $75, and Cox provides numerous self-install guides.

But do keep in mind that Cox’s website claims self-installation has a one-time fee starting at $20. They don’t offer enough details about that, but it’s something worth keeping in mind.

Lastly, if you already have decent TV equipment, I suggest getting a CableCARD. It’s only around $1,99/month, and it’s a good choice if you don’t want to deal with equipment renting fees and don’t have a problem with limited functionality.

Cox Communication Bundles: Good Value, or Over-Hyped?

Pros

  • Some bundles include a free professional installation, and free HD receiver rental
  • Some bundles feature a 30-day money-back guarantee
  • Free premium channels with some Triple Play bundles
  • Fast Internet connection speeds
  • Some Triple Play offers include the TV plan free of charge

Cons

  • High prices
  • Steep post-promotional price increases
  • Low channel variety
Cox bundles are usually popular with consumers, and it’s easy to see why.

For starters, some of their Triple Play bundles (the most cost-efficient ones) come with a 30-day money-back guarantee.

Cox Perks:

  1. Free HD receiver rental
  2. A free professional installation
  3. HBO, Cinemax, SHOWTIME, STARZ, and EPIX included in some offers

Furthermore, the Internet connection speeds you get to enjoy are very appealing. Bundles that are priced over $80 and $90 come with download speeds of up to 100 and 300 Mbps (megabits per second).

Another thing that really pleasantly surprised us was the fact that some Triple Play offers apparently included the TV plan for free. For instance, the Internet Ultimate + Telephone Premiere comes with Contour TV free of charge (the total price is around $109,99/month for everything).

Now, for the downsides.

I didn’t really like the lack of TV channel variety. Even the most expensive Triple Play bundle only boasts around 220+ channels, which is not really convenient considering the pricing.

Speaking of which, Cox bundles feature pretty steep price tags. Most customers usually end up paying over $100/month when they choose a Cox bundle, as the pricier offers are more attractive.

A TV remote.
Cox Contour comes at a high price compared to other smart TV digital cable setups. Image via Adriano Gadini

Post-promotional price increase is another problem with Cox bundles. I know most providers have this, but Cox’s fees feature a significant increase.

For example, many of their Triple Play bundles have an attractive promotional price up front, but add on a +$20/month increase for the following 12 months. This isn’t as bad as some providers, but still worth being aware of.

All in all, Cox bundles are decent and they offer a lot of perks. It’s just a shame the base price is expensive in general.

And if the low channel count bothers you, I recommend just sticking with their Cox Contour TV Ultimate stand-alone plan. (This can be cheaper than subscribing to a bunch of “cord cutter” services if you like a variety of programming.)

Cox Communications’ Best Feature: Bundle Perks

A router on top of the table.

Cox is best when bundled with TV and Internet for a lower price. Image via DeclanTM/Flickr
Cox bundles might be expensive, but the features they offer definitely make you feel like you’re getting your money’s worth.

Whether we’re talking about the 30 day money-back guarantee, free premium channels, or free HD receiver rental, there’s no denying that Cox has plenty of good things in store for consumers who purchase bundles.

Cox Communications Deals: Attractive Offerings Despite the High Pricing

If money’s not a big issue, you’ll certainly enjoy everything Cox Communications has to offer. While their DVR choices might not be too outstanding, Cox more than makes up for it through their varied bundles.

If you are not 100% sure yet, though, I recommend checking out Dish and Xfinity deals before making a decision.

Cox Communications Disclaimers

Cox Bronze Bundle with Phone -- Cox Bronze Bundle with Phone 2 Year Term Service Agreement Your service agreement will be for 24 months. You may cancel within 30 days of start of agreement to avoid an early termination fee (ETF) by calling Cox Customer Care at the number located on your bill. After that, you will be charged up to $240 if you cancel the agreement or TV, Internet or Basic Phone is disconnected. You can change other services, features and equipment without affecting your agreement. The full text of the service agreement is on cox.com under Policies. Please read it carefully. Contact Cox Customer Care by phone if you have any questions or to make any changes to your account.Bronze Bundle - Internet Preferred 100 Discount * Note: Most promotional prices cannot be combined with promotional prices for other services. The regular rate for this service may apply if another promotional service is added to your cart. Offer expires 10/01/2018 and is available to new residential customers and to existing residential customers who currently have only Cox High Speed Internet service in Cox service areas. Offer is only available for new subscriptions to Cox Contour TV, Internet Preferred 100 service, and Digital Telephone Premier to complete the 3-service bundle. Bundle rate increases $20/month for months 13-24. Equipment fees extra. After promo period, regular rates apply. See www.cox.com for current pricing. Prices exclude additional equipment charges, inside wiring fees, additional outlets, taxes, surcharges (including video Broadcast Surcharge ($4.00/mo.) and Regional Sports Surcharge ($2.60-$6.00/mo., depending on Cox marke )) and other fees. A DOCSIS 3.0+ modem is required to consistently receive optimal speeds for Essential and higher tiers, and is strongly recommended for all other tiers. Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. Cox Extended International Calling Plan includes unlimited international calling to eligible countries listed at www.cox.com/bundle. Plan minutes are limited to direct-dialed residential, non-commercial voice calls and require subscription to Cox for local, toll and state-to-state long distance service. Telephone modem provided; remains Cox property. Backup battery (not included) required for service, including access to e911 service, during power outage. You must monitor and replace the battery as needed (www.cox.com/battery). Not all services and features available everywhere. A credit check and/or deposit may be required. Offer may not be combined with other offers, discounts or promotions. Online orders only. Other restrictions may apply.Contour TV Available only in Cox wired, serviceable, residential areas. Advertised rate includes monthly recurring service fees but excludes equipment charges. A Cox digital receiver or a Cox-provided CableCARD™ together with a certified compatible CableCARD retail device required. See CableCARD FAQs on www.cox.com for details. A one-time activation charge may apply. Additional jacks, inside wiring, reconnection, activation, taxes, franchise fees, and surcharges (including a video Broadcast Surcharge of up to $7.50 and Regional Sports Surcharge ($2.60-$8.00/mo., depending on Cox market)) are additional. Regular rates apply after promotional period, if any. Availability of On Demand? programming is based on the channels included in digital cable subscription package. Number of digital outlets per household may be limited. All programming and rates are subject to change and may not be available in all areas. Service may require credit approval. Cox Contour TV subscription required for HBO®, Cinemax®, SHOWTIME® and STARZ®. Additional charges apply for premium services, TV Paks, extra TVs connected to Cox Contour TV service, PPV events, sports packages and On Demand titles. Not all services and features available everywhere. A credit check and/or deposit may be required. Additional fees and other restrictions may apply. Netflix streaming subscription and Cox High Speed Internet required to access Netflix through Contour. Netflix usage counts toward Cox data plans and is subject to the Netflix Terms of Use at www.netflix.com/TermsOfUseInternet Preferred 100 Advertised rate includes monthly recurring service fees but excludes equipment charges. Additional jacks, inside wiring, reconnection, activation, taxes, franchise fees, and surcharges are additional. Modem required for service. For best performance, use of Cox approved cable modem is recommended. A DOCSIS 3.0 modem is required to consistently receive optimal speeds for Preferred and higher tiers, and is strongly recommended for all other tiers. Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. Cox cannot guarantee the intended

Comments

  • Image of Dave Dayanan
    Dave Dayanan says
    12/19/2017

    Thanks for the helpful post. Appreciated by us....

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